Site Help
Top 10 Frequently Asked Questions:
 How do I find coupons?
You can search by location (entering a City and State, City and Providence in Canada, or Zip/Postal Code) or by doing a keyword search. Keyword searches can be up to 50 characters and you can enter what you are looking for (e.g. "pizza" will bring up pizza coupons for your area; you can also search for specific merchants). Acceptable characters in your search box are commas (,) or asterisks (*). Need more help? Send an email to customer_service@valpak.com
How do I access grocery coupons?
Grocery coupons are exclusively for Valpak.com® Exclusives members who have elected to receive emails from Valpak.com®. Visit the " Grocery" section, find your coupon and click "More Grocery Coupons". You will then be brought into another section of our site that lists all of our money-saving grocery coupons, including the one you selected! If you are not currently a member of Valpak.com® Exclusives, you will be able to register at this point. Need more help? Send an email to customer_service@valpak.com
I am already a registered member, why don't you recognize me?
The Valpak.com® cookie may have been deleted from your computer or you are using a different computer than the one you used to register with us. To reset your cookie, please do the following: Click here to send us the email address you used to register. We will then send you an email with a link you will need to click on to refresh your member information in our system and re-establish your cookie. Need more help? Send an email to customer_service@valpak.com
I'm looking for a specific coupon online that I saw in my envelope. Where is it?
Some businesses choose not to have their coupon on our website and just have the coupon in the mailing. It's also possible the coupons you are searching for are in a different city, which would cause it not to appear on your page. To find out, simply enter the city and state or province where the business is located in the search box at the top of the page. All of the coupons for that particular area will appear!
If you still cannot find the coupon, please contact your local Valpak® office.
To do so, please follow these instructions:
- Click Here and you will be directed to the Advertising Information page.
- Enter your zip/postal code and click on search.
- From there you will be directed to your local office home page. The phone number to your local office is found in the upper right hand corner.
If you need further assistance, you can find your local office via phone.
United States
- Call Valpak's toll free number 1-800-676-6878.
- Go to Option 1.
- Enter your 5-digit zip code and you'll be forwarded to your local Valpak® franchise.
Canada
- Call Valpak's toll free number at 1-800-286-6866 to speak to a live representative.
Need more help? Send an email to customer_service@valpak.com
How do I print coupons?
There are several ways you can print coupons at Valpak.com®. With a simple click of the "Print Now" button, your coupon will be sent directly to your printer. Or, if you see more than one coupon you would like to print, simply click the "Add To Basket" button on the right side of the listing. Once you have selected all the coupons you want, click either the "Print Coupons in Basket" button located at the top and bottom of the listings, or you can review your coupons by clicking the "View Basket" button. Once you are on the Basket Page, you can remove coupons, or click the "Print Coupons" button to send the offers to your printer. Need more help? Send an email to customer_service@valpak.com
Why do I have to keep refreshing my cookie to enter your sweepstakes?
The Valpak.com® website uses cookies to assist our members when they enter our online sweepstakes. If your web browser doesn't accept cookies or you have erased your Valpak.com® cookie, you'll need to have your cookie information restored. The Valpak.com® cookie may have been deleted from your computer or you are using a different computer than the one you used to register with us. To reset your cookie, please do the following: Click here to send us the email address you used to register. We will then send you an email with a link you will need to click to refresh your member information in our system and re-establish your cookie.
To avoid this process in the future, please don't erase your Valpak.com® cookie. Need more help? Send an email to customer_service@valpak.com
Why can't I enter your sweepstakes more than once?
Daily entries into our sweepstakes are a benefit for Valpak.com® Exclusives members who have elected to receive emails from Valpak.com®. If you are not a Valpak.com® Exclusives member, you are only allowed to enter the sweepstakes online once during the entry period.
To check your status or become a Valpak.com® Exclusives member, please click " join now". If you are currently a Valpak.com® Exclusives member, there will be a checkmark under your zip code and next to "Give me access to all Valpak.com Exclusive Features including Email". To become a Valpak.com® Exclusives member, simply check the box and click "Make Me A Member" or "Update My Information". Please note some sweepstakes are restricted to one entry per household. Need more help? Send an email to customer_service@valpak.com
General FAQs:
Welcome to Valpak.com!
Valpak.com® is designed to help you find and print local coupons for things you buy every day. We feature coupons for restaurants, car washes, oil changes, dry cleaning and many more. Plus, Valpak.com® offers exclusive offers, sweepstakes and special savings beyond what you'll find in the familiar blue envelope! Take a Tour. Need more help? Send an email to customer_service@valpak.com
What is "my basket"?
Your basket holds the coupons you have selected by clicking "Add to Basket" so you can print them all at once to save time and paper! 3 coupons will generally print per page. Need more help? Send an email to customer_service@valpak.com
Why are offers from neighboring areas showing up in my local area?
The coupon offers listed on the Valpak.com® website are a reflection of the offers and advertisements provided by the local businesses in your community. Many businesses from neighboring areas choose to make you aware of their products or services and to offer you savings. Many times these are savings you don't find in your Valpak® envelope. Need more help? Send an email to customer_service@valpak.com
How do I take my address off the mailing list?
Valpak is committed to ensuring consumers have a positive experience when the familiar blue envelope filled with savings arrives in their mailboxes. However, we recognize some consumers may wish to limit their incoming mail, so we provide a simple process to opt-out of receiving future Valpak mailings.
Before completing the online form, please take a moment to look over this short fact sheet that addresses several questions about the impact of the direct mail industry. Please click here if you would like to discontinue mailings to your household. Need more help? Send an email to customer_service@valpak.com
Why does my Valpak envelope have more coupons than I find online for my area?
Some businesses choose not to have their coupon on our website and just have the coupon in the mailing. It's also possible the coupons you are searching for are in a different city, which would cause it not to appear on your page. To find out, simply enter the city and state city and state or province where the business is located in the Change Location box on the left side of the page. All of the coupons for that particular area will appear. All of the coupons for that particular area will appear! If there's a local business you'd like to see online, tell them that you shop using Valpak.com®, and would use their online coupon too! Need more help? Send an email to customer_service@valpak.com
I'm having a problem printing grocery coupons.
For security reasons, you'll need to install the Coupon Print Manager software in order to print our grocery coupons. If you have tried to, there may be a few reasons you are experiencing problems installing the Coupon Print Manager:
- You may not have permission to download on your computer. Contact your network administrator for more information.
- You are using a Macintosh, Linux or WebTV, which our grocery coupon printing technology is not compatible.
- Your browser is incompatible. Our coupon printing technology doesn't work with older browsers or CompuServe. In order to print coupons you must be using Internet Explorer 6 or higher, or Firefox 2 or higher. Click the "Which operating systems and browsers do you support?" link above for upgrade options.
Need more help? Send an email to customer_service@valpak.com
What is the required age for membership?
Valpak.com® does not market its services to children under the age of 13 and does not operate a children's area likely to be of special interest to children. Valpak.com® does not knowingly allow anyone under the age of 13 to register with Valpak.com® or to otherwise disclose personally identifiable information on our website, or to access those features that require registration. Children should always get permission from their parents before sending any information about themselves over the Internet. Click Here to learn more about Children's Online Privacy Protection Act of 1998 (COPPA). Need more help? Send an email to customer_service@valpak.com
Member FAQs:
Why should I become a member?
By signing up with Valpak.com® Member Exclusives, you can select to be emailed when new coupons are live on the site. Don't worry, we will only email you occasionally and will not sell, give or rent your email to any third parties. Please keep in mind that Valpak.com® features coupons and other savings deals that are above and beyond what you find in your blue envelope! For details on member benefits, click here. Need more help? Send an email to customer_service@valpak.com
Promotions FAQs:
How can I get a copy of the winners' list?
If you are selected as a winner, you will be notified by either phone or mail. If you are interested in receiving a list of winners, send a self-addressed, stamped envelope to: Valpak®, P.O. Box 13428, St. Petersburg, Florida 33733, Attn: Promotions Department. Indicate that you are requesting the winner's list and specify for which sweepstakes. Need more help? Send an email to customer_service@valpak.com
Technical FAQs:
How does Valpak.com use cookies?
In order to provide you with the best experience while using the Valpak.com® website, we use a browser technology called "cookies". Cookies are used to recognize you. With cookies, we save you time by not requiring you to enter information you have already provided, such as your zip or postal code. Valpak.com® uses cookies for your benefit, and will protect your privacy. If you have provided us with complete address information in your member profile, it is used in the driving directions and mapping features available for most retail businesses on the site. Need more help? Send an email to customer_service@valpak.com
Are cookies safe?
By itself, a cookie tells us nothing about you. It doesn't tell us your name, physical location, your email address, or any other personal information. If you decide to give us that information as a registered user, we store that information in a private Valpak.com® database. Some people are concerned about their personal security when cookies are placed on their hard drive. We want to be sure you understand that accepting a cookie in no way gives us access to your computer or any personal information about you nor does it allow us to send you unsolicited advertising or web pages. Need more help? Send an email to customer_service@valpak.com
Should I accept a cookie?
If a dialog box appears asking if you would like to "accept a cookie", you must answer "yes" to take full advantage of the Valpak.com® site. A dialog box is a small temporary window which appears in order to request information from the user; after the information has been provided the user dismisses the box with "ok" or "cancel". This alert may appear more than once. Need more help? Send an email to customer_service@valpak.com
Why do I need "Javascript"?
Our site uses a technology called "JavaScript". It is built into most browsers. To enjoy all of the features on our site, please view your browser's Preferences and make sure JavaScript is enabled. Need more help? Send an email to customer_service@valpak.com
My screen appears to be crowded and/or I'm missing page items.
Our website is best viewed at 1024x768 screen resolution.
To reset, please follow these instructions:
- Go to the "Start Button".
- Go to "Settings", then click on "Control Panel".
- Once you are in the control panel you will need to click on "Display".
- Then click on the "Settings" tab and you will be able to adjust the screen area with the slider bar in the buttom right corner of the control panel.
Need more help? Send an email to customer_service@valpak.com
Corporate FAQs:
What is Valpak and Valpak.com?
We are the most recognizable form of direct mail there is... the Valpak® blue envelope. For more than 36 years, consumers have depended on Valpak® for great values and exciting offers. People anticipate the blue envelope because they know it delivers great money savings from national and regional advertisers as well as businesses right in their neighborhoods. Valpak.com® is the largest local website on the Internet with more than 10,000 local and national offers. With easy search and navigation functions you can find offers fast from home or work. Need more help? Send an email to customer_service@valpak.com
What is Valpak doing to support the community?
Valpak® is a supporter of three distinct core causes in the community: The United Way, Local Education and Habitat for Humanity. Each of these initiatives is supported by corporate financial contributions and volunteer time by our employees. Additionally, our employees participate in several other employee-driven volunteer efforts including the MDA Labor Day Telethon, the SPCA Pet Walk, Toys For Tots, clothing and food drives for local shelters, and local community blood drives. Local Valpak® franchise sales offices throughout North America all support various local causes in their communities. Need more help? Send an email to customer_service@valpak.com
What is Valpak doing to help the environment?
The company's recycling program began in 1982 with simple recycled roll butts and press scrap paper. The program has been growing ever since. In 2003, CTM recycled a total of 4,599 tons of production paper, corrugated boxes, and mixed paper in Elm City (1,748 tons) and Largo (2,851 tons). Items include: coated paper, white offset paper, colored offset paper, cardboard boxes, printing plates, paper cores and mixed paper waste from both production plants that is free of contaminants. Additionally, recycle bins are located in offices and at employee workstations to collect recyclable office paper. Need more help? Send an email to customer_service@valpak.com
I am an advertiser, how do I add something to my Valpak.com coupon?
If you are an advertiser and would like to make changes or additions to your Valpak.com® coupons, please direct all inquiries to your Valpak® sales representative. For security reasons we cannot make any adjustments to your coupon or add any offers without your sales representative's approval. We thank you for using Valpak.com®! Click here to get contact information for your local office. Need more help? Send an email to customer_service@valpak.com
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