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Help - Frequently Asked Questions

Top 10 Frequently Asked Questions:

  • How do I find coupons?

    You can search by location (entering a City and State, City and Providence in Canada, or Zip/Postal Code) or by doing a keyword search. Keyword searches can be up to 50 characters and you can enter what you are looking for (e.g. "pizza" will bring up pizza coupons for your area; you can also search for specific merchants). Acceptable characters in your search box are commas (,) or asterisks (*). Need more help? Send an email to customer_service@valpak.com

  • How do I access grocery coupons?

    Just search by city, state/province or zip/postal code, then click the "Groceries" link in the left side menu. Then find your coupon and click the "Print" or "Website" button. Need more help? Send an email to customer_service@valpak.com

  • How do I update my profile or change my email address?

    You can update your email address and any other information in your Account Profile. After making your changes, please make sure you click the "Save Changes" button so your changes become active. Need more help? Send an email to customer_service@valpak.com

  • I am already a registered member, why don't you recognize me?

    The Valpak.com cookie may have been deleted from your computer or you are using a different computer than the one you used to register with us.

    To reset your cookie, click here. If you do not remember your password, click the "Forgot Password?" link to reset your password. Need more help? Send an email to customer_service@valpak.com

  • I'm looking for a specific coupon online that I saw in my envelope. Where is it?

    Some businesses choose not to have their coupon on our website and just have the coupon in the mailing. It's also possible the coupons you are searching for are in a different city, which would cause it not to appear on your page. To find out, simply search by the city, state/province or zip/postal code where the business is located. All of the coupons for that particular area will appear.

    If you still cannot find the coupon, please contact your local Valpak office.
    To do so, please follow these instructions:

    • Click Here and you will be directed to the Advertising Information page.
    • Enter your zip/postal code and click on search.
    • From there you will be directed to your local office home page. The phone number to your local office is found in the upper right hand corner.

    If you need further assistance, you can find your local office via phone.

    United States
    • Call Valpak's toll free number 1-800-676-6878.
    • Go to Option 1.
    • Enter your 5-digit zip code and you'll be forwarded to your local Valpak franchise.
    Canada
    • Call Valpak's toll free number at 1-800-286-6866 to speak to a live representative.

    Need more help? Send an email to customer_service@valpak.com

  • When I type in my zip/postal code, why do no local coupons appear?

    Valpak.com provides coupons throughout many areas of the United States and Canada. However, there are some areas we do not service, but please check back soon as new areas are added frequently. Need more help? Send an email to customer_service@valpak.com

  • How do I print coupons?

    There are several ways you can print coupons at Valpak.com. With a simple click of the "Print" button on the right side of the listing, your coupon will be sent directly to your printer. Or, if you see more than one coupon you would like to print, simply click "Add to Print List" when hovering over the "Print" button. Once you have selected all the coupons you want, click either "View Print List" when hovering over the "Print" button, or you can review your coupons by clicking the "Print List" button next to the search box at the top of the site. Once you see your print list, you can remove coupons, or click the "Print Coupons" button to send the offers to your printer. Need more help? Send an email to customer_service@valpak.com

  • Which operating systems and browsers do you support?

    Valpak.com is tested for compatibility with the following operating systems and browsers:

    Operating Systems

    Windows 2000, XP, Vista
    Macintosh OSX v10.4.9+ (tiger or later)

    Browsers

    Windows: Firefox 3+, Internet Explorer 7+ and Safari 3+
    Macintosh: Firefox 3+ and Safari 3+

    Click on a link to upgrade your browser. Need more help? Send an email to customer_service@valpak.com

  • Why do I have to keep refreshing my cookie to enter your sweepstakes?

    The Valpak.com website uses cookies to assist our members when they enter our online sweepstakes. If your web browser doesn't accept cookies or you have erased your Valpak.com cookie, you'll need to have your cookie information restored.

    The Valpak.com cookie may have been deleted from your computer or you are using a different computer than the one you used to register with us. To reset your cookie, click here. If you do not remember your password, click the "Forgot Password?" link to reset your password.

    To avoid this process in the future, please don't erase your Valpak.com cookie. Need more help? Send an email to customer_service@valpak.com

  • Why can't I enter your sweepstakes more than once?

    Daily entries into our sweepstakes are a benefit for Valpak.com Exclusives members who have elected to receive emails from Valpak.com. If you are not a Valpak.com Exclusives member, you are only allowed to enter the sweepstakes online once during the entry period.

    To check your status or become a Valpak.com Exclusives member, please click here. If you are currently a Valpak.com Exclusives member, there will be a checkmark under your zip code and next to "Give me access to all Valpak.com Exclusive Features including Email". To become a Valpak.com Exclusives member, simply check the box and click "Sign Up" or "Save Changes". Please note some sweepstakes are restricted to one entry per household. Need more help? Send an email to customer_service@valpak.com

General FAQs:

  • Welcome to Valpak.com!

    Valpak.com is designed to help you find and print local coupons for things you buy every day. We feature coupons for restaurants, car washes, oil changes, dry cleaning and many more. Plus, Valpak.com offers exclusive offers, sweepstakes and special savings beyond what you'll find in the familiar blue envelope!
    Need more help? Send an email to customer_service@valpak.com

  • Are these real Valpak coupons?

    Yes, all the coupons you print from our site are real Valpak coupons that will be honored just like coupons from our envelope. Need more help? Send an email to customer_service@valpak.com

  • What is the "Print List"?

    Your print list holds the coupons you have selected by clicking "Add to Print List" so you can print them all at once to save time and paper! 2-3 coupons will generally print per page. Need more help? Send an email to customer_service@valpak.com

  • What are "Other Savings"?

    Other Savings indicates this offer is available online only. Click the "Website" button to take advantage of the offer available to you. Need more help? Send an email to customer_service@valpak.com

  • How often do the coupons change?

    The coupons on the website change daily. Please check back with us frequently to see new coupons. Need more help? Send an email to customer_service@valpak.com

  • Why are offers from neighboring areas showing up in my local area?

    The coupon offers listed on the Valpak.com website are a reflection of the offers and advertisements provided by the local businesses in your community. Many businesses from neighboring areas choose to make you aware of their products or services and to offer you savings. Many times these are savings you don't find in your Valpak envelope. Need more help? Send an email to customer_service@valpak.com

  • Not currently receiving Valpak but would like to?

    Valpak is run by independent franchisees that mail to specific carrier routes in neighborhoods they choose. Mailings can only be sent to postal routes serviced by our franchisees. To add your address to the mailing list, please email customer_service@valpak.com with your complete mailing address and it will be submitted. Need more help? Send an email to customer_service@valpak.com

  • How do I take my address off the mailing list?

    Valpak is committed to ensuring consumers have a positive experience when the familiar blue envelope filled with savings arrives in their mailboxes. However, we recognize some consumers may wish to limit their incoming mail, so we provide a simple process to opt-out of receiving future Valpak mailings.

    Before completing the online form, please take a moment to look over this short fact sheet that addresses several questions about the impact of the direct mail industry. Click here if you would like to discontinue mailings to your household. Need more help? Send an email to customer_service@valpak.com

  • How do I unsubscribe from Valpak.com Member Exclusives newsletters and emails?

    If you do not wish to receive the Valpak.com Member Exclusives emails, visit your Account Profile and uncheck the opt-in box. Need more help? Send an email to customer_service@valpak.com

  • Why does my Valpak envelope have more coupons than I find online for my area?

    Some businesses choose not to have their coupon on our website and just have the coupon in the mailing. It's also possible the coupons you are searching for are in a different city, which would cause it not to appear on your page. To find out, simply search for the city and state/province or zip/postal code where the business is located. All of the coupons for that particular area will appear. If there's a local business you'd like to see online, tell them that you shop using Valpak.com, and would use their online coupon too! Need more help? Send an email to customer_service@valpak.com

  • I'm having problems printing grocery coupons.

    For security reasons, you'll need to install the Coupon Print Manager software in order to print our grocery coupons. If you have tried to, there may be a few reasons you are experiencing problems installing the Coupon Print Manager:

    1. You may not have permission to download on your computer. Contact your network administrator for more information.
    2. You are using a Macintosh or Linux computer, which our grocery coupon printing technology is not compatible.
    3. Your browser is incompatible. Our coupon printing technology doesn't work with older browsers. Click the "Which operating systems and browsers do you support?" link above for more information and upgrade options.

    Need more help? Send an email to customer_service@valpak.com

  • Are grocery coupons available to Canadians?

    Sorry, presently our grocery coupons are only available to Valpak.com Exclusives members who reside in the United States. Need more help? Send an email to customer_service@valpak.com

  • What is the required age for membership?

    Valpak.com does not market its services to children under the age of 13 and does not operate a children's area likely to be of special interest to children. Valpak.com does not knowingly allow anyone under the age of 13 to register with Valpak.com or to otherwise disclose personally identifiable information on our website, or to access those features that require registration. Children should always get permission from their parents before sending any information about themselves over the Internet. Learn more about the Children's Online Privacy Protection Act of 1998 (COPPA). Need more help? Send an email to customer_service@valpak.com

  • How do I make a suggestion for your website?

    If you would like to make a suggestion or share your comments about our website, you can write to us at customer_service@valpak.com

Member FAQs:

Member FAQs:

Technical FAQs:

  • How does Valpak.com use cookies?

    In order to provide you with the best experience while using the Valpak.com website, we use a browser technology called "cookies". Cookies are used to recognize you. With cookies, we save you time by not requiring you to enter information you have already provided, such as your city and state or zip code. Valpak.com uses cookies for your benefit, and will protect your privacy. If you have provided us with complete address information in your member profile, it is used in the driving directions and mapping features available for most retail businesses on the site. Need more help? Send an email to customer_service@valpak.com

  • Are cookies safe?

    By itself, a cookie tells us nothing about you. It doesn't tell us your name, physical location, your email address, or any other personal information. If you decide to give us that information as a registered user, we store that information in a private Valpak.com database. Some people are concerned about their personal security when cookies are saved in their browser. We want to be sure you understand that accepting a cookie in no way gives us access to your computer or any personal information about you nor does it allow us to send you unsolicited advertising or web pages. Need more help? Send an email to customer_service@valpak.com

  • Should I accept a cookie?

    If a dialog box appears asking if you would like to "accept a cookie", you must answer "yes" to take full advantage of the Valpak.com site. A dialog box is a small temporary window which appears in order to request information from the user; after the information has been provided the user dismisses the box with "ok" or "cancel". This alert may appear more than once. Need more help? Send an email to customer_service@valpak.com

  • Why do I need "Javascript"?

    Our site uses a technology called "JavaScript". It is built into all modern browsers. To enjoy all of the features on our site, please view your browser's Preferences and make sure JavaScript is enabled. Need more help? Send an email to customer_service@valpak.com

  • My screen appears to be crowded and/or I'm missing page items.

    Our website is best viewed at 1024x768 screen resolution. To reset, please follow these instructions:

    1. Go to the "Start Button".
    2. Go to "Settings", then click on "Control Panel".
    3. Once you are in the control panel you will need to click on "Display".
    4. Then click on the "Settings" tab and you will be able to adjust the screen area with the slider bar in the bottom right corner of the control panel.

    Need more help? Send an email to customer_service@valpak.com

Corporate FAQs:

  • What is Valpak and Valpak.com?

    We are the most recognizable form of direct mail there is... the Valpak® blue envelope. For more than 36 years, consumers have depended on Valpak for great values and exciting offers. People anticipate the blue envelope because they know it delivers great money savings from national and regional advertisers as well as businesses right in their neighborhoods. Valpak.com® is the largest local website on the Internet with more than 10,000 local and national offers. With easy search and navigation functions you can find offers fast from home or work. Need more help? Send an email to customer_service@valpak.com

  • What is Valpak doing to support the community?

    Valpak is a supporter of three distinct core causes in the community: The United Way, Local Education and Habitat for Humanity. Each of these initiatives is supported by corporate financial contributions and volunteer time by our employees. Additionally, our employees participate in several other employee-driven volunteer efforts including the MDA Labor Day Telethon, the SPCA Pet Walk, Toys For Tots, clothing and food drives for local shelters, and local community blood drives. Local Valpak franchise sales offices throughout North America all support various local causes in their communities. Need more help? Send an email to customer_service@valpak.com

  • What is Valpak doing to help the environment?

    The company's recycling program began in 1982 with simple recycled roll butts and press scrap paper. The program has been growing ever since. In 2003, CTM recycled a total of 4,599 tons of production paper, corrugated boxes, and mixed paper in Largo and St. Petersburg. Items include: coated paper, white offset paper, colored offset paper, cardboard boxes, printing plates, paper cores and mixed paper waste from both production plants that is free of contaminants. Additionally, recycle bins are located in offices and at employee workstations to collect recyclable office paper. Need more help? Send an email to customer_service@valpak.com

  • What jobs do you have available? Can I stuff envelopes from home?

    Cox Target Media does not employ at-home envelope stuffers. All of our production work is done at our state-of-the-art facilities in Largo, FL and St. Petersburg, FL. For information about employment, click here. Need more help? Send an email to customer_service@valpak.com

  • How can I advertise my business with Valpak and Valpak.com?

    For information about advertising with Valpak® and Valpak.com®, click here.
    Need more help? Send an email to customer_service@valpak.com

  • I am an advertiser, how do I add something to my Valpak.com coupon?

    If you are an advertiser and would like to make changes or additions to your Valpak.com coupons, please direct all inquiries to your Valpak sales representative. For security reasons we cannot make any adjustments to your coupon or add any offers without your sales representative's approval. We thank you for using Valpak.com! Click here to get contact information for your local office. Need more help? Send an email to customer_service@valpak.com